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A buyer sends an enquiry about a car. They are interested, but they have not made up their mind about what to do next. Do they ring? Do they email again? Do they wait? The easier you make the next step, the more likely it is that they take it.
A reply that suggests the next step
Auto Attendant sends an automatic reply to each email enquiry, within minutes. The reply is about the vehicle the customer asked about, and it includes details of the car and your dealership. It also includes clear buttons for what the customer might want to do next:
- Book a test drive
- Apply for finance
- Request a trade-in quote
- Ask for a call back
The customer does not have to write another email or work out who to contact. They pick what suits them.
You hear about it straight away
When a customer clicks one of those options and completes it, you get an email telling you. The details are saved automatically, so there is nothing to copy across or type in again.
It joins up with Motorcentral DMS
Auto Attendant works with Motorcentral DMS. When a customer takes one of those steps, it creates the follow-up in the system for you: the opportunity, the customer, and the request for a test drive, finance, call back or trade-in valuation. Your team starts with the details already in front of them.
Everything in one place
All your email enquiries are kept together, and you can see them on your computer or your phone. Staff can see which enquiries are still open and who has replied, so nobody has to ask around.
Your branding, your look
The replies can be matched to your branding by a designer, or you can start with a standard template. Either way, the first thing a customer receives from you looks professional.
A simple way to start
Send yourself an enquiry about one of your own cars and see what the customer sees. Ask yourself: is the next step obvious? Would you click?
Talk to us
Want to see Auto Attendant in action? Call us on 0800 623 687, or get in touch at motorcentral.co.nz/contact.
