Admin
Contributor
Published 17 Jan 2026
Managing enquiries manually can be exhausting. Follow-ups are easily missed, staff may be unsure who has contacted which customer, and opportunities slip away. Every lost follow-up is a lost sale, and multiple missed follow-ups can damage your reputation and reduce customer trust.
Follow-up management is one of the biggest hidden challenges for dealerships. Even a small error can mean that months of marketing and sales effort go to waste. Without a reliable system, keeping track of enquiries, test drives, finance requests, and trade-in valuations is time-consuming and prone to mistakes.
Motorcentral Auto Attendant solves this problem completely. It captures every enquiry, logs each customer interaction, and automatically tracks all calls to action. Your team receives instant notifications when customers respond or complete a request, and no follow-up is ever forgotten.
Integration with Motorcentral DMS ensures that follow-up opportunities, test drives, finance applications, and call-back tasks are created automatically. Your team always knows which customers need attention, and they can focus on building relationships and closing deals rather than juggling emails and spreadsheets.
With Auto Attendant, dealerships no longer need to worry about missed opportunities. Every enquiry is tracked, every customer is engaged, and no lead goes unhandled. This consistent attention improves customer experience, builds trust, and significantly increases conversion rates.
Using Auto Attendant ensures your dealership has a reliable system for managing every enquiry and follow-up. No lead is forgotten, every opportunity is captured, and your team can focus on growing sales and creating satisfied loyal customers. Learn more about how Auto Attendant can help your dealership here