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Our Blog

Reputation

how to respond to customer reviews

14 Dec 2023 / Reputation

How to respond to customer reviews - the positive and the negative

Mastering how to respond to customer reviews is crucial for any business. It tells potential customers how much a business values their customers and how they react in the scenario an issue arises. You should respond to all reviews - the good and the bad.

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how to improve your dealerships reputation

22 Jan 2021 / Reputation

What's being said about your business?

Who's saying what about your dealership is one thing, but how you reply can play a massive role in the public (your future customers) perception of your business. In this blog we discuss how you can be alerted whenever your dealership is mentioned online.

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customer feedback

20 Nov 2020 / Reputation

From your customer's perspective

Improving the experience you have to offer to your customers could provide those extra five or ten vehicle sales you’ve been chasing each month. But how can you work out what you need to improve on? Getting feedback from customers as to how they found their experience at your dealership is how.

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why you should respond to customer reviews

18 May 2020 / Reputation

Why you should respond to every single review

Responding to customer reviews adds another level of credibility to your business. It can enhance your reputation, attract new customers, increase repeat business and customer advocacy - find out how.

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customer feedback to improve

28 Feb 2020 / Reputation

Feedback key to going forward

Listening to your customers is a highly valuable resource for any business, and is a very important component of success today, tomorrow and for many years to come. Don’t ignore these tips, but embrace them.

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how to manage customer reviews car dealership

05 Dec 2019 / Reputation

Handling customers' dealer reviews

Handling customer reviews with external visibility, or based on what you can learn internally, will lead to a better overall experience at your dealership. Here are some tips on how to achieve this.

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generating customer referrals

20 Nov 2019 / Reputation

Generating more buyer referrals

Customer referrals play an important role in maximising opportunities you have from individual customers.

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using customer reviews to increase car sales

24 Oct 2019 / Reputation

The power of customer reviews

These have a massive influence on the customers buying journey and purchasing decisions. Make sure your dealership have them.

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how to improve survey response rate

27 Aug 2019 / Reputation

Improve your BuyerScore survey response rate with these simple tips!

Two simple steps that can be used to increase the chances of your customers submitting a review on their experience with your dealership.

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We're committed to your privacy. Motorcentral uses the information you provide us to email you about relevant content regarding the automotive industry. You may unsubscribe from these communications at any time.

Your first step to #sellingmorecars

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