Turning happy customer feedback into proof buyers can see

When someone is choosing where to buy a car, they want to know one thing: will I be looked after? Your best answer is not what you say about yourself. It is what your customers say about you.

BuyerScore helps you collect that feedback easily and put it to good use.

Feedback without the chasing

BuyerScore automatically sends a survey to customers after they buy. Your team does not need to remember to ask, and customers can reply in their own time. Feedback arrives without anyone having to chase it.

Hear it while it is fresh

The days after a purchase are when customers feel most excited about their new car and remember the experience best. A survey sent at the right moment catches those thoughts while they are fresh, and the feedback is honest and useful.

Proof that builds trust

Happy customers are your most powerful marketing. Real feedback from real buyers helps new customers feel confident choosing you. Share it where buyers are looking, like your website and social channels, and let your reputation speak for you.

See how your dealership is doing

BuyerScore gives you a clear picture of how your dealership is performing, from the customer's point of view. You can spot what you are doing brilliantly and celebrate it with your team. You can also see where small changes could make an even better experience.

Celebrate your team

When a customer says something lovely about a salesperson, it deserves to be heard. Feedback is a great way to recognise the people who go the extra mile and keep everyone motivated.

What it means for your dealership

• Real feedback. Hear what customers think, without asking each one.
• Social proof. Show buyers that others have had a great experience.
• Clear insight. See how your dealership is doing at a glance.
• Happy teams. Recognise the people behind great service.

Let your customers do the talking

Your best advertisement is a happy customer. BuyerScore helps you hear them and helps others see them.

To find out more, call us on 0800 623 687 or get in touch at motorcentral.co.nz/contact